Refunds and cancellation
This policy explains how to cancel WISPMap, when you get money back, and what happens to your account. It applies to plans supplied by Gigatech (Pty) Ltd and forms part of our terms of service. It does not limit any right you have under the Electronic Communications and Transactions Act or the Consumer Protection Act.
1. Free trial and Free plan
The 14-day trial and the Free plan cost nothing, and no payment details are needed. When a trial ends you move to the Free plan by yourself. If you have more than 25 devices, the newest ones are paused, never deleted, until you choose a plan or remove some.
2. How to cancel
You can cancel a paid plan at any time, without giving a reason, by emailing wispmap@gigahost.co.za from the email address of an owner of your organisation. We confirm every cancellation by email. Cancelling does not delete anything: your organisation moves to the Free plan when the paid plan ends.
3. Cooling-off: cancel within 7 days for a full refund
If you cancel within 7 days of your first payment for a paid plan, we refund that payment in full. This goes further than the cooling-off right in section 44 of the Electronic Communications and Transactions Act, and applies once per organisation.
4. Cancelling after the cooling-off period
- Monthly plans: your plan continues until the end of the month you have paid for, then ends. Part months are not refunded.
- Annual plans: your plan ends at the end of the month in which you cancel, and we refund the whole months left in the year you paid for. The month you cancel in is not refunded, and no cancellation fee is charged.
5. Changing plans
- Upgrades apply straight away.
- Downgrades apply at the end of the period you have paid for, with no refund for the current period. If you are then over the new plan's limits, the newest devices are paused, not deleted.
6. Failed payments
If a payment fails, we email you and try again. If it still has not been paid 7 days later, your organisation moves to the Free plan until it is. Nothing is deleted, and paying restores your plan and resumes paused devices.
7. Price changes
We give at least 30 days' notice by email before a price change applies to you. If you do not accept it, you may cancel before it takes effect and we refund the whole unused months of any period you have paid for.
8. When the service fails or changes
If an event beyond our control stops the service for more than 30 days, or you cancel because you do not accept a change to our terms, we refund the whole unused months of any period you have paid for (sections 12 and 14 of our terms of service). If you think a charge was made in error, tell us within 30 days and we will refund any amount charged in error.
9. How refunds are paid
Refunds are paid in Rand, back to the payment method you used or to your organisation's bank account, within 14 days of the cancellation or of us agreeing to the refund. Please contact us before disputing a charge with your bank, so that we can sort it out quickly.
10. Your account after a paid plan ends
Your organisation stays on the Free plan with all its settings and history, within the Free plan's limits. To close the account completely, ask us; we then delete your data as described in our privacy policy.
11. Contact
Gigatech (Pty) Ltd · 64 Christiana Street, Christiana, North West, 2680 · wispmap@gigahost.co.za
Last updated: 7 November 2026